Privacy Policy

Last updated: 31 May 2026

Aktaion / Aktaio respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect personal information when you visit https://aktaion.gr/, contact us, place an order, request information, or use our online services.

1. Who We Are

The data controller for this website is:

AKTAION

Naxos, Cyclades, Greece
Email: info@aktaion.gr
Phone: +30 22850 26111

For any question about this Privacy Policy or your personal data, you may contact us using the details above.

2. Personal Data We Collect

We may collect the following information:

– Name and surname
– Email address
– Phone number
– Postal address or delivery information
– Message content submitted through contact forms
– Order or enquiry details
– Payment-related information, where applicable
– IP address, browser type, device information and website usage data
– Cookie preferences and consent choices

We do not intentionally collect sensitive personal data unless you choose to include it in your message to us.

3. How We Collect Your Data

We collect personal data when you:

– Submit a contact form
– Send us an email
– Call us
– Request information about our products or services
– Place or discuss an order
– Use payment methods provided through the website
– Browse our website and interact with cookies or analytics tools

4. Why We Use Your Data

We use your personal data for the following purposes:

– To respond to your enquiries
– To process orders and customer requests
– To provide information about our products and services
– To manage payments and invoices
– To improve our website and services
– To maintain website security
– To comply with legal, tax and accounting obligations
– To manage cookie preferences and website functionality

5. Legal Basis for Processing

We process your personal data under the following legal bases:

– Contract: when we need your data to provide products, services, orders or requested information.
– Consent: when you submit a form, accept optional cookies, or choose to receive certain communications.
– Legal obligation: when we must keep records for tax, accounting or legal purposes.
– Legitimate interest: when we improve our website, protect security, respond to enquiries, and operate our business, provided your rights do not override these interests.

6. Contact Forms

When you submit a contact form on our website, we collect the information you provide, such as your name, email address, phone number and message. This information is used only to respond to your request and manage communication with you.

7. Payments

If you pay by bank transfer, payment information may be processed by the relevant banking institutions.

If you use our online payment system, card payments are processed through the secure electronic payment platform used by our payment provider. We do not store your full card details on our website.

8. Cookies

Our website may use cookies and similar technologies to operate properly, improve performance, understand website usage and provide embedded content such as maps, videos or social media features.

Some cookies are necessary for the website to function. Optional cookies, such as analytics or marketing cookies, are used only where required with your consent.

You can control or delete cookies through your browser settings. If you disable cookies, some parts of the website may not work properly.

9. Third-Party Services

We may use trusted third-party providers to operate our website and services, including:

– Website hosting providers
– Contact form tools or plugins
– Email services
– Payment providers
– Analytics tools
– Google Maps or similar map services
– YouTube or embedded media services
– Social media platforms such as Instagram, Facebook and YouTube

These third parties may process personal data only where necessary to provide their services to us or to you.

10. International Data Transfers

Some third-party providers may process data outside the European Economic Area. Where this happens, we rely on appropriate safeguards required by applicable data protection law, such as adequacy decisions or standard contractual clauses.

11. How Long We Keep Your Data

We keep personal data only for as long as necessary for the purpose for which it was collected.

Typical retention periods include:

– Contact form enquiries: up to 12 months, unless further communication or a business relationship follows.
– Order and invoice records: for the period required by tax and accounting law.
– Email communication: for as long as needed to handle your request or maintain our business records.
– Cookie consent records: for a reasonable period to remember your preferences.
– Server logs: for a limited period needed for security and technical maintenance.

12. How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

13. Your Rights

Under the General Data Protection Regulation, you have the right to:

– Request access to your personal data
– Request correction of inaccurate data
– Request deletion of your data
– Request restriction of processing
– Object to processing
– Request data portability
– Withdraw consent at any time, where processing is based on consent
– Lodge a complaint with a supervisory authority

To exercise your rights, contact us at info@aktaio.com.

14. Complaint to the Supervisory Authority

If you believe your personal data has not been handled properly, you have the right to lodge a complaint with the Hellenic Data Protection Authority.

Hellenic Data Protection Authority
Website: https://www.dpa.gr
Complaint page: https://www.dpa.gr/en/individuals/complaint-to-the-hellenic-dpa

15. Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal data from children without appropriate parental or guardian consent.

If you believe that a child has provided us with personal data, please contact us and we will take appropriate steps to delete it.

16. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the content, security or privacy practices of third-party websites. We encourage you to read their privacy policies before providing any personal data.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

18. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: info@aktaion.gr
Phone: +30 22850 26111
Address:Naxou, Krinides 843 00